Yes, this can be done, provided your order has not been processed for dispatch. Get in touch with us to check your order status by emailing info@monishalondon.com with your existing order number. If the order has not been processed and the additional item (s) is in stock, we can take this extra item and add it to your order.

With your credit | and debit card details, it is entirely safe and secure for you to place your order online with Monisha London since Stripe who is our industry-leading payment service provider uses SSL technology (which is an industry-standard “secure sockets layer” and displays the “PADLOCK” in your browser window). Any information which is entered into the computer is then passed onto Stripe is secure. If, in the unlikely event of the information being intercepted by someone else, it cannot be read since confidential information such as your credit card details are encrypted.

Yes, this is possible, provided that the order has yet to be processed for dispatch; we will do everything possible to cancel and refund your order. Please get in touch with our customer service team at info@monishaLondon.com. If your order has already been dispatched, you can return the goods to us at your expense. Please ensure goods are securely packaged with the order number and the reason for your return is included. A refund of the value of the goods will be processed within 5 days of receipt. However, it can take 1 – 5 working days for refunds to appear in your account.

We are extremely sorry we are unable to reserve items for customers. You can always email us to find out when an item will be back in stock; however, if there is appropriate information at hand and an opportunity presents itself and if we can help, then, of course, we will help wherever we can.

Our fulfilment department operates to the highest standard by ensuring that your order is delivered in one piece. It is extremely rare to receive items damaged or broken upon receipt. If, by chance, this has happened, contact our customer service team atinfo@monishalondon.com with your order details, and we will do everything possible to resolve the matter. We may request photographs of the damaged or broken item by emailing us to avoid the item having to be sent back to us.